FAQ

Call 012-673 8024 (North Johor) or 012-380 2472 (South Johor / Mersing). You can also WhatsApp us or fill in the contact form on our website. We're available 24/7.

Hubungi 012-673 8024 (Utara Johor) atau 012-380 2472 (Selatan Johor / Mersing). Anda juga boleh WhatsApp kami atau isi borang hubungi di laman web kami. Kami sedia 24/7.

We cover all of Johor — North: Batu Pahat, Muar, Segamat, Kluang. South & East: Johor Bahru, Pasir Gudang, Kulai, Kota Tinggi, and Mersing.

Kami meliput seluruh Johor — Utara: Batu Pahat, Muar, Segamat, Kluang. Selatan & Timur: Johor Bahru, Pasir Gudang, Kulai, Kota Tinggi, dan Mersing.

Yes! City Ambulance operates 24 hours a day, 7 days a week, including all Malaysian public holidays.

Ya! City Ambulance beroperasi 24 jam sehari, 7 hari seminggu, termasuk semua cuti umum Malaysia.

Pricing depends on the type of service, distance, and patient condition. Please call or WhatsApp us for a quote — we will provide a transparent price upfront.

Harga bergantung kepada jenis perkhidmatan, jarak dan keadaan pesakit. Sila hubungi atau WhatsApp kami untuk sebut harga — kami akan berikan harga yang telus terlebih dahulu.

Yes. Our ambulances are staffed with trained medical crew who are equipped to handle patient care during transport.

Ya. Ambulans kami dikendalikan oleh krew perubatan terlatih yang dilengkapi untuk menguruskan penjagaan pesakit semasa pengangkutan.

Our ambulances carry oxygen, stretcher, wheelchair, AED (defibrillator), first aid equipment, and other essential medical tools.

Ambulans kami membawa oksigen, stretcher, kerusi roda, AED (defibrilator), peralatan pertolongan cemas dan alatan perubatan penting lain.

Yes. This is one of our most common services — we transport patients safely between hospitals across Johor.

Ya. Ini adalah salah satu perkhidmatan paling biasa kami — kami mengangkut pesakit dengan selamat antara hospital di seluruh Johor.

Yes! Mersing is covered by our South Johor team. Call 012-380 2472 for Mersing and East Johor transfers.

Ya! Mersing diliputi oleh pasukan Selatan Johor kami. Hubungi 012-380 2472 untuk pemindahan Mersing dan Timur Johor.

We aim for the fastest possible response. Response time depends on your location and traffic. North team covers northern Johor; South team covers JB, Mersing and surroundings.

Kami menyasarkan tindak balas seberapa pantas yang mungkin. Masa tindak balas bergantung kepada lokasi dan trafik anda.

Yes, you can book in advance for scheduled hospital discharge, inter-hospital transfers or medical appointments. Call or WhatsApp us to arrange.

Ya, anda boleh tempah awal untuk discaj hospital berjadual, pemindahan antara hospital atau temujanji perubatan. Hubungi atau WhatsApp kami untuk urusan.